Account Manager
Own the client relationship. Let our specialist team deliver the work.
We're hiring an experienced Account Manager to be the main point of contact for a portfolio of e-commerce brands, coordinating our paid media, email, design and web teams. Fully remote, full-time, with real scope to shape how account management works as we scale into 2027. This is an exclusive, full-time role, no other jobs, freelance clients, or businesses during working hours.
Omnia Digital is a certified Google, Meta, Shopify and Klaviyo partner. You'll be joining an established, recognised agency.
Brands you could be working with
A Specialist E-commerce Growth Agency
Omnia Digital is a specialist e-commerce agency pushing the boundaries of what's possible for online brands. We're revenue-focused, and our team is made up of highly specialised people who each focus on a single job, and do it exceptionally well.
E-commerce only
We work exclusively with online brands and retailers. It's all we do.
Revenue-focused
We measure success in our clients' sales, not vanity metrics.
Specialists, one job each
Every team member owns a single, specialised role and does it well.
We're building the best e-commerce growth agency in South Africa, known not only for results but for best-in-class customer service.
The business is growing fast, and the people who help drive that growth are recognised for it.
This Is a Relationship Role, Not a Task-Chasing One
We trust our specialists to deliver their own work. Your job is to own the client, know what's happening on every account, spot problems early and make sure nothing falls through the cracks. Not to micromanage the people doing the work.
You'll be the main point of contact for a portfolio of e-commerce clients and the link between them and our paid media, email, design and web teams. You own the flow of information in both directions, and you keep the client's expectations and our delivery in sync.
And it's one role. You'll never be expected to cover multiple roles, just your own, done well.
Your Three Core Responsibilities
You're responsible for the client relationship, the flow of information in both directions, and making sure expectations and delivery stay in sync.
Own the client relationship
- Be the main point of contact for your clients, building strong relationships through clear, consistent communication
- Stay close to your accounts: read the client channels, know what's been asked and promised, and make sure nothing goes unanswered
- Lead client meetings, capture key takeaways and turn them into clear action points
- Translate client feedback into actionable briefs each department can run with
- Keep projects within scope and flag scope creep or commercial opportunities early
Coordinate the work across departments
- Coordinate work across departments so deliverables move smoothly and deadlines are met
- Own the client-facing view of what's due and when in Asana
- Check in with department leads on upcoming deadlines, confirm work is on track, then let the team get on with it
- Escalate genuine blockers to your Team Lead rather than chasing individual contributors
- Support client onboardings so new accounts start strong
Keep the operation healthy
- Stay aware of team capacity, help prioritise, and raise flags when workloads or timelines need adjusting
- Find ways to streamline processes and improve the client experience
- Contribute to a positive, collaborative remote culture where communication and accountability come first
The Tools You'll Use Every Day
Salary, Hours and Working Model. Upfront.
No "market related". Here's exactly what the role offers.
What You Get as Part of the Team
The salary is the starting point. Here's everything else that comes with the role.
Yearly raise as standard
An annual increase for team members fulfilling their role, so your salary keeps pace with inflation.
Fully paid Year End Function
A year end function for the whole team, fully paid. That's us in the photo at the top of this page.
Your birthday off
Take leave on your birthday. No questions asked.
Two-week December break
The business closes for around two weeks every December, and these days come from your annual leave entitlement. It gives the whole team a chance to properly switch off over the festive season.
No weekends or after hours
Your time outside working hours is yours. No weekend work and no after-hours work expected.
Highly engaging remote team
Fully remote, never isolated. You'll work with a connected, engaged team every day.
4 months of role training
Structured training on Omnia's systems, clients and processes, so you're set up properly from day one.
A dedicated team lead
Weekly meetings with your team lead for guidance and support. No one is left to figure things out on their own.
Systems and processes in place
All the systems and processes you need to do your role are already in place. No guessing and no being thrown in the deep end.
One role, done well
No role overlap. You'll never be expected to cover multiple roles, just your own, done well.
Quarterly check-ins
Regular reviews of your progress as you grow your knowledge, expertise and earning potential within your role.
Sound Like the Role You've Been Looking For?
Apply Now →What we offer
- R10,000 to R15,000 per month, based on experience
- A yearly raise as standard
- Fully remote work from anywhere in South Africa
- 4 months of role training
- No weekends or after hours
- A two-week festive shutdown
Why Account Managers Choose Omnia
E-commerce specialists
We work exclusively with e-commerce brands, so you'll go deep in one industry instead of spreading yourself across ten.
R850M+ online sales portfolio
Attributed online sales generated for our clients. The accounts you manage are real businesses with real stakes.
In-house specialist team
Paid media, email, design and web, all in-house. You coordinate specialists who own their craft.
Growing into 2027
We're in a significant growth phase, so you get real scope to shape how account management works as the team scales.
Meet the Team
A real, in-house team of specialists. Not freelancers, not outsourced, not rotating juniors.
Ready to Own the Relationship?
Apply Now →What we offer
- R10,000 to R15,000 per month, based on experience
- A yearly raise as standard
- Fully remote work from anywhere in South Africa
- 4 months of role training
- No weekends or after hours
- A two-week festive shutdown
You Already Know What Agency Life Looks Like
You'll get 4 months of training on our systems, clients and processes. Onboarding is about learning how we work, not learning the job itself.
What we need
- A full-time commitment: this is not freelance or part-time work, and you can't hold another job, freelance client, or business during working hours
- 2 to 3+ years in a client-facing account management or client services role, ideally within a marketing or digital agency
- A working understanding of e-commerce and how online brands operate
- Enough familiarity with paid media, email, web and design to hold a credible conversation without the specialist in the room
- Confidence using Asana or similar project management software
- Excellent written and verbal communication
- Strong organisational and time management skills
- Comfortable working remotely and managing multiple accounts at once
- A proactive approach to spotting and solving problems before they escalate
Soft skills that matter here
- Approachable and professional
- Calm under pressure when priorities shift
- Detail-oriented, you pick up the small things others miss
- You know the difference between a check-in and a pester
- Good at reading the room and balancing client satisfaction with realistic timelines
- You like to improve systems, not just follow them
- You take accountability and make sure stuck things move
- You speak up early if you're overloaded or something isn't working
Is This Role Right for You?
We'd rather you self-select out now than find out three months in. Be honest with yourself.
You'll love this role if you
- ✓Like being the person who connects everything and everyone
- ✓Enjoy turning chaos into clarity
- ✓Get satisfaction from strong client relationships, not just closed tasks
- ✓Naturally keep track of details and follow-ups
- ✓Enjoy problem-solving and helping people work better together
- ✓Want to join a business that's growing quickly
This role isn't for you if
- ✗You're looking for your first client-facing role (we're looking for 2 to 3+ years' experience)
- ✗You'd rather manage tasks and people than own relationships
- ✗You'd prefer not to be online and responsive between 8am and 5pm
- ✗You need an office environment to stay productive
- ✗You're not comfortable discussing paid media, email, web or design with a client
- ✗You'd rather stay quiet than raise a problem early
How to Apply
Apply online
Complete the short application form.
First-round interview
Shortlisted candidates are invited to a first-round interview.
Second-round interview + skills assessment
Pass the first round and you'll complete a skills assessment, then present it at your second-round interview.
Offer
Successful candidates receive an offer and onboarding plan.
Onboarding
4 months of role training on our systems, clients and processes.
Frequently Asked Questions
Like Being the Person Who Connects Everything?
Then this is your role. Apply in a few minutes and we'll be in touch if you're shortlisted.
